Notice of Data Breach

NOTICE OF DATA BREACH

Last Updated on July 15, 2026

For over 60 years, J. Arthur Trudeau Memorial Center (“Trudeau Center”) has dedicated itself to enriching the lives of its program participants. Trudeau Center takes the privacy and security of our community’s personal information seriously. This notice serves to inform individuals whose information may be involved, of a data privacy incident, to provide details about the incident, our response, and steps they may take to help protect their information, should they feel it appropriate to do so.

What Happened: On January 29, 2026, we received alerts of suspicious activity within our computer network. Upon responding to the alerts, we took immediate action to secure our systems and worked under the guidance of specialists to restore our systems safely and investigate the nature and scope of the incident. As part of that investigation, we determined that certain files containing PHI and PII were taken from our network without authorization between January 22nd and January 28th. Trudeau Center thereafter commenced a comprehensive review to determine whose information was contained within those files which concluded on May 15, 2026.

What Information Was Involved: The information involved varied for each person but generally included personally identifiable information (“PII”) and protected health information (“PHI”) including name in combination with demographic information (address date of birth, Social Security number), clinical information (provider name, diagnosis, treatment notes), and financial information (billing codes, health insurance information, Medicare/Medicaid ID number). At this time, we have no evidence of misuse of any PII or PHI for fraud or identity theft.

What We Are Doing: Upon learning of the incident, we took immediate steps to secure our network and partnered with professionals to conduct a thorough investigation which included a comprehensive review of our files for personal information. We reported the event to federal law enforcement and are reviewing our existing controls and policies and procedures we have in place for additional ways to remain resilient against threats moving forward.

What You Can Do: As a general matter, it is best practice to remain vigilant for incidents of identity theft and fraud, from any source, by reviewing and monitoring your account statements, credit reports, and explanation of benefits (EOBs) for suspicious activity and errors. If you discover any suspicious or unusual activity on your accounts, promptly contact your financial institution or the service provider.

For More Information: If you have any questions or concerns, please contact our dedicated assistance line at (844) 959-7133, Monday through Friday, [9:00 a.m.] – [6:30 p.m.] Eastern Time, excluding major U.S. holidays.

Additional Resources and Steps Potentially Impacted Individuals May Take: Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228. Once you receive your credit report, review it for discrepancies and identify any accounts you did not open or inquiries from creditors that you did not authorize. If you have questions or notice incorrect information, contact the credit reporting bureau.

  • Equifax – 1-888-298-0045; www.equifax.com
  • Experian – 1-888-397-3742; experian.com
  • TransUnion – 1-800-680-7289; www.transunion.com

Fraud Alert

You may place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any of the three credit reporting bureaus listed below:

  • Equifax – P.O. Box 105069, Atlanta, GA 30348-5069, 1-800-525-6285; https://www.equifax.com/credit-fraud-alerts/
  • Experian – P.O. Box 9554, Allen, TX 75013, 1-888-397-3742; https://www.experian.com/help/fraud-alert/
  • TransUnion – P.O. Box 2000, Chester, PA 19016, 1-800-680-7289; https://www.transunion.com/fraud-alerts

Security Freeze

As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without your express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.  To request a credit freeze, you should contact any of the three credit reporting bureaus listed below:

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